Frequently Asked Questions
Do I keep my own Airbnb account?
Yes. The listing and the account stay yours, and the payouts go to you. We work inside it: the calendar, pricing, guest messages, reviews and the day to day. You keep visibility on everything rather than handing your property over to a black box.
Do you manage VRBO and other channels too?
Yes. VRBO runs alongside Airbnb and the calendars stay in sync, so the same night cannot be sold twice. Listing on more than one channel widens the pool of guests without adding work for you.
Who answers guests at night?
Guest messages are answered around the clock, in English and Spanish. Inquiries in particular get answered fast, because a guest shopping four houses at once usually books the first one that gives them a useful reply.
Your Listing Is Live. Now It Needs Someone to Run It.
An Airbnb listing in Costa Rica competes with hundreds of homes for the same guests, and the platform rewards the ones that answer fast, keep an accurate calendar, avoid cancellations and collect steady reviews. A beautiful home that is slow to reply, or listed with the wrong photos and prices, sits empty in weeks when its neighbors are full.
Running the listing well is a daily job. Prices change with the season, guest questions arrive at all hours, cleaners and check ins have to line up with every turnover, and every issue during a stay needs an answer before it turns into a review. From another country, or even another town, that is hard to do consistently.
WildRoots takes over the listing on Airbnb and VRBO and runs it as if it were our own. Messages are answered around the clock in English and Spanish, usually within minutes. Cleaning, check ins and maintenance are coordinated by a team that lives on this coast. Reviews are requested after every stay, and damage claims are filed through the platform when something goes wrong.
What We Do Inside Your Airbnb Account
Listing setup and optimization: a title and description written for search, professional photography, accurate amenities, house rules and a guest guide. Calendar sync across Airbnb, VRBO and direct bookings so the home is never double booked. Pricing adjusted for dry season, Semana Santa, whale season and the slow months.
Guest communication from inquiry to checkout, screening of booking requests, coordination of cleaning and check ins, and support during the stay. After checkout we request the review, report any damage through the platform's resolution process and prepare the home for the next arrival. Owners receive a clear monthly statement.
Airbnb Management Services
Everything an Airbnb or VRBO listing needs to earn its rating, handled by a local team.
Rental Management
Reservations, calendar sync across Airbnb, VRBO and direct channels, guest messaging in English and Spanish, and cleaning coordination for every turnover.
Marketing and Revenue Strategy
Listing optimization, professional photography, seasonal pricing and occupancy tracking, and exposure across the platforms that bring guests to the South Pacific coast.
Property Maintenance Oversight
Inspections between stays, preventative maintenance for pools, AC and appliances, and vetted local vendors so issues are fixed before the next guest arrives.
Guest Experience Management
Fast responses during stays, local recommendations, review requests after every checkout, and damage claims filed through the platform when needed.
